Frequently Asked Questions

If you are having an immediate emergency, call 911 or proceed to the nearest emergency room. You can also call 1(800) 715-4225, Georgia’s Crisis and Access Line.

Therapy is a professional, confidential, and non-judgmental space where you can explore and address personal challenges, goals, and emotions. You’ll engage in conversations with a trained therapist who listens, empathizes, and guides you toward insights and solutions. Therapy isn’t just for severe issues; it helps with everyday concerns like stress, relationships, and personal growth. Many people experience relief, clarity and positive changes as they work through their thoughts and feelings in therapy.

In the first session, your therapist will gather some background history and address with you what has motivated you to seek therapy. From there, your therapist will work with you on developing a personalized treatment plan and goals. You will be able to ask your therapist any questions that you might have. Counseling usually begins once weekly, then, as times goes on, less frequently. For some children or individuals, twice weekly is better-suited and can be discussed after the second session.

Give us a call or send an email and we will schedule a session where we can continue to get to know each other and set goals for what you would like to achieve in therapy.

Some clients opt to have all of their sessions over video chat. This is only appropriate with clients that are not currently dealing with high risk mental health concerns. We can discuss if this is a good fit for you.

Counseling @ Center Point requires a business days’ notice for cancellations. If you do not show for your session, in-person or virtual, and did not notify us at least 1 business day in advance, you’ll be charged a missed appointment fee of $50. Counseling @ Center Point classifies business days as Monday-Friday. For example, to cancel a Monday appointment and not be charged the fee, clients need to cancel the Friday before. This gives us adequate time to reschedule sessions and potentially get another client scheduled, allowing access to therapy for all.

Generally, sessions last approximately 50 minutes unless otherwise determined by you & your therapist. Any variation in this timing will be discussed before an extension or reduction in session time. Counseling @ Center Point emphasizes a short-term treatment model which encourages directly addressing the most pressing concerns to find progress and a return of healthy functioning in 8-12 sessions. This isn’t possible for all concerns but is a model that Counseling @ Center Point strives for to help provide quality treatment and reduce wait times. Sessions are scheduled on a weekly or every-other-week basis.

Confidentiality is one of the most important components between client and therapist. Successful therapy requires a high degree of trust with highly sensitive subject matter, often only discussed in the therapist’s office.

Your therapist will provide a written copy of their confidential disclosure agreement, and you can expect that what you discuss in session will not be shared with anyone, including other agencies, without your written consent. Sometimes, you may request that your therapist share information or give an update to someone on your treatment team (Primary Care Physician, Psychiatrist, School Counselor), but by law your therapist cannot release this information without obtaining your written permission.

However, Georgia State Law and professional ethics require therapists to report in the following situations:

• Suspected sexual abuse (including statutory rape), physical abuse, or neglect of children and elders
• If the therapist has reason to suspect the client is seriously in danger of harming him/herself or has threatened to harm another person.
• If a Judge orders the therapist to testify in court
• In the event of a medical emergency, emergency medical professionals will be contacted immediately.

Counseling @ Center Point requires a business days’ notice for cancellations. If you do not show for your session, in-person or virtual, and did not notify us at least 1 business day in advance, you’ll be charged a missed appointment fee of $50. Counseling @ Center Point classifies business days as Monday-Friday. For example, to cancel a Monday appointment and not be charged the fee, clients need to cancel the Friday before. This gives us adequate time to reschedule sessions and potentially get another client scheduled, allowing access to therapy for all.

You have the right to end treatment at any time. When symptoms improve often a client only needs periodic, ‘check-in sessions’. We will work throughout therapy at making sure our communications are clear so that the therapist knows where you are in your thinking about counseling and you know how the therapist feels you are progressing toward your goals.